Return & Refund Policy
Clear guidelines for returns, refunds, and exchanges to ensure your satisfaction
Return Policy Overview
7-Day Return Window
Our refund and returns policy lasts 7 days. If 7 days have passed since your product delivery, we can't offer you a full or partial refund or exchange.
Eligibility Requirements
Dead on Arrival (DOA)
Immediate Replacement or Repair
If your product arrives non-functional or completely unusable straight out of the box, it qualifies as Dead on Arrival. You must report the issue within 24 hours of delivery and provide an unboxing video as proof. Upon verification, we will replace or repair the product at no cost to you.
DOA Claim Requirements
Non-Returnable Items
Gift Cards
All gift cards are non-returnable and non-refundable once purchased and issued.
Coupon Cards
Coupon cards and any coupons limited for your use only cannot be returned or refunded.
Gift Items
Items marked as gifts when purchased are not returnable at any cost.
Opened In-Ear Monitors & Earphones
For hygiene reasons, opened in-ear monitors and earphones cannot be returned once the seal is broken. This exclusion does not apply to DOA claims — if the product arrives non-functional, the standard DOA policy applies regardless of the broken seal.
No Return or Refunds Will Be Processed
Evidence of Use
If we feel or found any proof of use
Product Alteration
Any alteration with the actual products
Damaged Items
Items not in original condition, damaged or missing parts not due to our error
Late Returns
Items returned more than 7 days after delivery
Missing Documentation
Missing money receipt or any other required documents
Refund Process
Return Received
Once your return is received and inspected, we will send you an email or make a call to notify you that we have received your returned item.
Approval Notification
We will notify you of the approval or rejection of your refund based on our inspection and policy compliance.
Refund Processing
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven't received a refund yet:
- First check your bank account again
- Contact your card company (processing may take time)
- Contact your bank (there's often processing time)
- If still no refund, contact us at mehediok1@gmail.com or call +88 01841512939
Special Conditions
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded or returned in any situation.
Exchanges
We only replace items if they are defective or damaged. Contact us at mehediok1@gmail.com or call +88 01841512939 for exchanges.
Shipping Returns
You're responsible for return shipping costs. Return shipping cost will be deducted from your refund. Use trackable shipping for expensive items.
Questions About Returns?
Contact us for questions related to refunds and returns.
Our team is here to assist you with the return process.